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March 
27
CUSTOMER RELATIONSHIP ESSENTIALS

INFORMED. FOCUSED. CONNECTED.

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Wishes you a wonderful day

Customer Relationship Essentials

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CUSTOMER RELATIONSHIP ESSENTIALS

LEARNING AND DEVELOPMENT TRAININGS AT SCALE

Date TBD

INFORMED. FOCUSED. CONNECTED.

The art of selling is the ability to establish relationships that seek understanding, negotiate for mutual benefit, and solve problems with clarity. The goal is to create a dialogue versus a transaction. Our curriculum spans the concepts of effective sales strategy, conversation, and active listening to transform salespeople to trusted partners. Sales leaders can leverage our experience with challenging sales teams by implementing our core sales class or by customizing a curriculum that best fits their needs and culture.

BENEFITS:

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Understand how to communicate, virtually or in-person, with your customer as a trusted advisor emphasizing the total value

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Learn and practice the skills and approaches that ensure the conversations successfully address indecision and objections

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Create a tailored program that targets your team’s obstacles and goals

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sales
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#Vibes

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About SNP

The art of selling is the ability to establish relationships that seek understanding, negotiate for mutual benefit, and solve problems with clarity. The goal is to create a dialogue versus a transaction. Our curriculum spans the concepts of effective sales strategy, conversation, and active listening to transform salespeople to trusted partners. Sales leaders can leverage our experience with challenging sales teams by implementing our core sales class or by customizing a curriculum that best fits their needs and culture.

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Why us?

if you like shit go with the other guy

SNP specializes in serving high performing leaders and teams. For 30 years, we’ve worked behind the scenes with Google, Facebook, Airbnb, SAP, Salesforce, Spotify, and others. We customize everything we do and proudly work with challenging leaders and the most skeptical teams. Our roots in Silicon Valley defines our approach and value. Despite all this, we still love what we do.

make content clear and delivery memorable.

SNP specializes in serving high performing leaders and teams. We work behind the scenes with great companies like Google, Facebook, Airbnb, SAP, Salesforce, Spotify, and others. Customization that doesn’t scale, challenging leaders with the highest of expectations and thirty years in Silicon Valley define our approach and value. Despite all this, we still love what we do.

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"SNP IS TRULY A TRUSTED ADVISOR. THEY TAKE THE TIME TO LISTEN, BRING CREATIVE PERSPECTIVES TO OUR GLOBAL TEAM, AND ALWAYS DELIVER WITH EXCELLENCE."

Rae Kyriazis, GVP, Field Transformation & Readiness at SAP

"SNP BLENDS UNIQUE CONTENT, COACHES, AND CURATES THE CURRICULUM BASED ON EACH COHORT IN ORDER TO CULTIVATE TALENT AND MEET THE GOALS OF EACH SESSION."

Make content clear and delivery memorable

The art of selling is the ability to establish relationships that seek understanding, negotiate for mutual benefit, and solve problems with clarity. The goal is to create a dialogue versus a transaction. Our curriculum spans the concepts of effective sales strategy, conversation, and active listening to transform salespeople to trusted partners. Sales leaders can leverage our experience with challenging sales teams by implementing our core sales class or by customizing a curriculum that best fits their needs and culture.

BENEFITS:

•

Create a tailored program that targets your teams’ obstacles and goals

•

Wishes you a wonderful day

•

Wishes you a wonderful day

• Learn content development approaches to be concise and efficient

• Develop physical skills to communicate your confidence virtually or in-person

• Implement successful strategies for audience interaction and Q&A

curriculum
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X
curriculum
Text goes here
X

#Vibes

reach out
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curriculum

Virtual Best Practices

We start off with making sure that our virtual landscape is set up to portray an accurate representation of our knowledge and level of preparedness. This straight-forward check list is immediately applied within the session.

Check out our other enterprise offerings

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people
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Product

Date TBD

Make content clear and delivery memorable

The art of selling is the ability to establish relationships that seek understanding, negotiate for mutual benefit, and solve problems with clarity. The goal is to create a dialogue versus a transaction. Our curriculum spans the concepts of effective sales strategy, conversation, and active listening to transform salespeople to trusted partners. Sales leaders can leverage our experience with challenging sales teams by implementing our core sales class or by customizing a curriculum that best fits their needs and culture.

BENEFITS:

• Learn content development approaches to be concise and efficient

• Develop physical skills to communicate your confidence virtually or in-person

• Implement successful strategies for audience interaction and Q&A

•

Create a tailored program that targets your teams’ obstacles and goals

•

Wishes you a wonderful day

•

Wishes you a wonderful day

curriculum
Text goes here
X
curriculum
Text goes here
X

#Vibes

reach out
Text goes here
X

curriculum

Virtual Best Practices

We start off with making sure that our virtual landscape is set up to portray an accurate representation of our knowledge and level of preparedness. This straight-forward check list is immediately applied within the session.

people

Make content clear and delivery memorable

The art of selling is the ability to establish relationships that seek understanding, negotiate for mutual benefit, and solve problems with clarity. The goal is to create a dialogue versus a transaction. Our curriculum spans the concepts of effective sales strategy, conversation, and active listening to transform salespeople to trusted partners. Sales leaders can leverage our experience with challenging sales teams by implementing our core sales class or by customizing a curriculum that best fits their needs and culture.

BENEFITS:

•

Create a tailored program that targets your teams’ obstacles and goals

•

Wishes you a wonderful day

•

Wishes you a wonderful day

• Learn content development approaches to be concise and efficient

• Develop physical skills to communicate your confidence virtually or in-person

• Implement successful strategies for audience interaction and Q&A

curriculum
Text goes here
X
curriculum
Text goes here
X

#Vibes

reach out
Text goes here
X

curriculum

Virtual Best Practices

We start off with making sure that our virtual landscape is set up to portray an accurate representation of our knowledge and level of preparedness. This straight-forward check list is immediately applied within the session.

RELATIONSHIP BASED Selling

Date TBD

Make content clear and delivery memorable

The art of selling is the ability to establish relationships that seek understanding, negotiate for mutual benefit, and solve problems with clarity. The goal is to create a dialogue versus a transaction. Our curriculum spans the concepts of effective sales strategy, conversation, and active listening to transform salespeople to trusted partners. Sales leaders can leverage our experience with challenging sales teams by implementing our core sales class or by customizing a curriculum that best fits their needs and culture.

BENEFITS:

•

Create a tailored program that targets your teams’ obstacles and goals

•

Wishes you a wonderful day

•

Wishes you a wonderful day

• Create a tailored program that targets your teams’ obstacles and goals

• Develop physical skills to communicate your confidence virtually or in-person

• Implement successful strategies for audience interaction and Q&A

curriculum
Text goes here
X
curriculum
Text goes here
X

#Vibes

reach out
Text goes here
X

curriculum

Virtual Best Practices

We start off with making sure that our virtual landscape is set up to portray an accurate representation of our knowledge and level of preparedness. This straight-forward check list is immediately applied within the session.

virtual Check Out Our Workshops

Any questions? Reach out to info@snpnet.com

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EVENTS
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© 2020. SNP. Leadership Communication.

Crown

"SNP blends unique content, coaches, and curates the curriculum based on each cohort in order to cultivate talent and meet the goals of each session."

Arvind Stokes, VP, Customer Success & Support, Omada Health

Crown

"SNP is truly a trusted advisor. They take the time to listen, bring creative perspectives to our global team, and always deliver with excellence."

Rae Kyriazis, GVP, Field Transformation & Readiness at SAP

Crown

"SNP has been our training and coaching partner for years. We consider them one of us and they are always my go to partner for everything!"

Channa Mestas, Director, Partner Enablement, Equinix

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curriculum

Core Selling Essentials

Learn the core skills to effectively communicate with your customer, simplify your offering, deliver with credibility, and facilitate a highly engaging experience.

The Sales Conversation

Discover the best ways to kick off a sales meeting, encourage dialogue, uncover essential details, and handle objections while creating a real connection.

Building Relationships: Trust and Expressing a POV

Create trust and partnership by solving problems and working effectively through different points of view. Earning the trust of your customer doesn't come from actions alone.

Creating Powerful Conversations

Take the sales relationship further by emphasizing constructive tension utilizing high impact questions and informed dialogue skills.

Negotiating for a Win-Win

Incorporate the thoughtful preparation, structure, and tactics to ensure contentious negotiations result in a win-win outcome.

Creating Compelling Stories: References and Use Cases

Bring your references and case studies to life so your customers see real-world value beyond statistics and facts.

Situational Selling

Customers buy from people they like, and likability often follows when we adapt to the situation and embrace the key elements of trust: logic, empathy, and authenticity.

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